broken system- can't reach simplisafe

I purchased Simplisafe at the end of October. My home base stopped working at the end of December. I have called almost every day, left several emails and have still never been able to speak to someone. If I am not able to reach someone by the end of the week I will be forced to return my entire system for  full refund since it stills falls within the first three months of purchase. I have recommended several family members to simplisafe and I will be notifying them they should also return their systems.