1 Message
80 minute wait on the phone
I just called to get help with setting up my new system. The wait time was 80 minutes. In all of my life I have never been told to wait that long from a company. I would hang up if I heard I had to wait 30 minutes. 80? Something is wrong at SimpliSafe.
michaelfernandes
292 Messages
4 years ago
I guess I am the only person who has had long wait times for customer service with the credit card company, cable company, etc.
I guess you should be thankful that they don't CHARGE for service after 90 days like some tech companies..
And that it's not off shored.
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usmaak
335 Messages
4 years ago
The longest I've waited on hold for SS so far is somewhere around 60 minutes. They picked up the phone and immediately disconnected. My other calls were somewhat shorter and were all disconnected as well. No emails have ever been answered and I have never been able to talk to an actual person.
Stop trying to make it seem like the OP is being unreasonable in expecting better support. Something is definitely wrong at Simplisafe.
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demi_gray
1 Message
4 years ago
I called back to hear that it would be another 15 minute wait and gave up.
Is this normal? I bought my entire set up kit based on the recommendations of two close friends, but my first impression of the SimpliSafe is very poor right now. If I'm unable to have a conversation with customer service, then I think it is my best interest to look elsewhere.
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