‎Why is simplisafe's customer service so horrendous? | SimpliSafe Help Center
pv3hpv3p's profile

Tuesday, August 9th, 2022 3:37 PM

Why is simplisafe's customer service so horrendous?

​I have had the most awful experience with simplisafe monitoring and customer service.what happened?been a customer for years and never had such terrible service.​

Official Response

Community Admin


4.3K Messages

8 months ago

Hi @pv3hpv3p ,

That is certainly not the experience that we want you to have! I'll be sure to let our Support team leadership know about your experience. We're always working to improve.

In the meantime, if there's anything that remains unresolved, please let us know here. I'll be glad to help.

9 Messages

4 months ago

I too have had a very negative experience with customer service and with SimpliSafe in general. I’ve had the system for only a few weeks and have had issues from faulty sensors to dead batteries. Each time customer service has made it difficult by sending me wrong replacement parts, asking me to pay for shipping them (which I refused), and other things. The language barrier with  customer service agents is a major problem and to blame for most of the problems. In general the experience so far has been bad. 

New to the Community? Get started by reading our Welcome Post.