1 Message
Returned System
In November I purchased a system for my sister, who had just purchased a new home. Before I even received the Simplysafe package, she had a system installed, herself. So, when the package arrived, I contacted Simplysafe. A representative sent me a return label, and the package was sent back, unopened.
I have been trying for 6 months to get a refund for the shipment I returned to Simplysafe, to no avail. I have made umpteen phone calls, sent emails, even Tweeted about it. The order number is 10721116.
CAN SOMEONE HELP?
Many thanks!
I have been trying for 6 months to get a refund for the shipment I returned to Simplysafe, to no avail. I have made umpteen phone calls, sent emails, even Tweeted about it. The order number is 10721116.
CAN SOMEONE HELP?
Many thanks!
captain11
Captain
•
5.4K Messages
3 years ago
1. Call SS
2. Provide info above; agent can't help say you will hold for supervisor. Supervisor can't help, manager, manager can't help....
3. If disconnected, call again, same script
4. Attempt 3rd time, and if fails, 3 strikes and their out
5. Dispute charge on card. Note to keep a record of the dates and times you called, and your email.
Please post your outcome here. SS is normally very fair on this.
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usmaak
335 Messages
3 years ago
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leeshouse
4 Messages
3 years ago
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