‎Poor customer support | SimpliSafe Support Home
gammong's profile

Wednesday, August 12th, 2020 6:03 PM

Poor customer support

On 8/7 and I spoke with an agent named Merima regarding a failing smoke sensor.  I was disconnected and she never called back.  I then called back and got Sarah.  She promised to get a supervisor to call me.  No one ever called.

It appears Simplisafe does not value it's customers nor does it take our security very seriously.

This conversation is no longer open for comments or replies and is no longer visible to community members.

1 Message

3 years ago

The Customer Support is very poor.
I called on 8-17-20 after installing the new 4G module in my base unit.  It was not working.  I waited on hold for 29 minutes, then heard an audible ring, then the call when dead.
I immediately called back and waited another 23 minutes until a click and the line going dead.
I then sent an email describing the problem and asking for a call back. After days of email asking for a call I finally received an email saying that someone call me today (8-20-20) at 6pm PDT.
Right now it is after 7pm PDT and no call.

This is %^&* poor customer service!!!!
New to the Community? Get started by reading our Welcome Post.