‎I have to say I had high hopes for this... | SimpliSafe Support Home

Thursday, January 30th, 2020 9:11 AM

I have to say I had high hopes for this...

I have to say I had high hopes for this system; sadly after about a week it stopped functioning properly. Although the website access works the app is completely hopeless causing endless lock outs, requirements for device verification and most importantly, and inability to live stream cameras within the property. I assumed this was a broad band issue but the website access to the cameras works fine on the same network. I have 2 Ring cameras that work flawlessly on the same network. It's a shame - the reviews are predominately good. Customer service is slow to respond and don't seem to take positive action.

I would consider another option like Ring or Nest; more money but possibly less hassle (in the case of the former at least, of which I have experience).

I should add, I have the Pro subscription and have no problem paying a monthly fee for a system that is robust. This one, sadly in my case at least, isn't.

Simon Walsh

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2 Messages

4 years ago

Ok...so Customer Support have contacted me pretty quickly now and my issue with streaming seems to have been resolved. I want to put my observations above "on ice" to see if this fix continues. Everything is now working properly and I have to admit, the customer support I just received on the phone was excellent. We will see what happens next.
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