Customer Support

February 17, 2020

I have been pleased with my new system, BUT........ Customer Support is terrible. I have written to them two previous (more than a month ago) occasions with questions and never gotten the courtesy of a response!

Recently (about three weeks ago) I return two motion sensors asking for a credit, and ordered a door bell camera and an inside camera and I habe yet to receive the credit, the new products or even a response!

They may have an excellent system, but Customer Support is non-existent, therefore making the system all but useless.

Will Lynn
wmlynnjr@aol.com.

Poor Customer Service    
I recently received a replacement base station that malfunctioned during the warranty period. I called customer service/tech support on numerous occasions for assistance. After waiting approximately 20 minutes on hold per call, the customer service representatives (somehow) always got disconnected from the call. There is never a courtesy call back to help you resolve your problem. The burden to reach them for assistance falls on the customer. I currently have a system that I cannot use because the base station will not connect. This is hands down the worst customer service experience I have had in many years. Wise up SimplySafe! You will not last if you continue to put your customers last.

wmlynnjr - please edit your post to remove your email address, for your privacy and to prevent spamming.  SS doesn't respond on the forums.

Call SS and ask for a supervisor to assist with your questions and to get the products you ordered shipped ASAP - and that you expect your credit ASAP or you can notify your credit card issuer.

randygastonrcp,  call them and ask which cellular module they sent (if it's different than your last one, they may need to replace it with the correct one) - also, if you have SS2, ask if they sent the new cellular module that is compatible with 4G, and if they activated it - they have been sending these new cellular modules for SS2 users but forgetting to activate them, it has to be done on their end.