1.2K Messages
Smart Lock Not responding error via base station, but lock works fine
About half the time we set the alarm we get a voice response that one of the locks is not responding, even tho the lock just locked itself fine. Been going on a couple months or so. Anyone else seeing this?
emily_s
Community Admin
•
3.4K Messages
2 years ago
Hi @undeleted,
It appears that your Smart Lock is having trouble communicating to the Base Station. How far apart are the two devices? Are there any dense obstacles between them - like a brick wall or storm door? I would also check to make sure that your Smart Lock is updated with the latest firmware.
3
0