Smart Lock Not responding error via base station, but lock works fine

@emily_s​  They are in the same room, maybe 15 feet apart with no obstructions. I've had the locks for a couple of years and they were fine up until recently. Base station is in the same place its always been. Like I said, the lock always locks or unlocks 100% of the time, but sometimes I get a message saying its not responding. It's as if the base station does not wait long enough to receive the command that it locked ok.

@undeleted​ Thank you for that confirmation! I would also try resetting the Smart Lock. To do this, slide open the front cover and press and hold on the pairing button above the batteries for 20 seconds.

If your Base Station continues to announce that error message after the reset, I would reach out to our Support team for some live troubleshooting.