‎Sensor names reverted back to serial mumbers | SimpliSafe Help Center
Skip to main content
 
whoaru99's profile
whoaru99

1.3K Messages

Wednesday, April 13th, 2022 2:16 PM

On Hold

Sensor names reverted back to serial mumbers

​Not quite sure when it happened, but fairly recently I believe, all the sensor names I had put it two different SS2 reverted back to the sensor serial numbers in my (Android) smartphone app.​

​Web dashboard looks ok.​

​What's up with that?​

Question

 • 

Updated 

4 months ago

 • Edited

206

8

Official Response

davey_d

Community Admin

 • 

4.3K Messages

1 year ago

Hi @whoaru99 ,

Yep, so if I understand this right, you're seeing an issue where the Android app's Devices section is only showing you the serial numbers, and not the nicknames you gave them. But when you log into the webapp on our website, the nicknames are still there?

I received word that a similar issue is already being investigated, and we'll get a fix out soon. Thanks for reporting!

1

0

pattieburt

2 Messages

Was this ever fixed?  I'm having the same problem now, in October, 2022.

Like

Reply

5 months ago

0

rvav

3 Messages

11 months ago

My app and online account also forgot all of our device names within the last week.

So, to change the settings on a device, replace a low battery, or there is an alarm trigger, we have no idea which device is involved.

We have never experienced this, and we installed the system in 2015.

Is there an update on this yet?

Also, this would have coincided with me removing a named device, and then synchronizing my settings (more below.)

(edited)

0

0

rvav

3 Messages

11 months ago

I was just re-entering the location names of my sensors, through the web based interface with my desktop computer, and saved my progress after naming each sensor.  After re-naming about 6 sensors, I decided to synchronize my settings - and all of the device names that I just entered disappeared again!  Please Help!!

(edited)

0

0

rvav

3 Messages

11 months ago

Also, my 2 camera names were the only devices that never lost their location names.  I hope this helps SimpliSafe with troubleshooting.

Synchronizing my settings previously never caused a problem with losing device names.

(edited)

0

0

davey_d

Community Admin

 • 

4.3K Messages

11 months ago

Thanks for reporting, @rvav . I forwarded your info to our lab team and we'll be investigating further.

2

0

whoaru99

1.3K Messages

@davey_d​ 

I am still having the same problem with sensor names going back to serial number only on two separate SS2 systems, Android app.

I logged into the online/Web App and all the sensor names for boths systems are still showing there. I also refreshed both systems as long as I was in there, now all the sensor names are showing again in the Android app.

For others having the same issue, suggest you try logging into the Web App, refresh/resync the settings, then recheck in your smartphone app.

Like

Reply

11 months ago

0

davey_d

Community Admin

 • 

4.3K Messages

Thanks, @whoaru99 . Yep, this might actually be a different issue than what I initially thought. Please keep an ear out - our lab might give you a call as part of their investigation.

(edited)

Like

Reply

11 months ago

0

pabs44

2 Messages

10 months ago

I am have a similar issue. Each of my three cameras will randomly report they sensed motion, but the name is the serial number, and there is no recording. A minute or so later that same camera will report sensing motion, but the name is correct and it records. This is getting very frustrating. We had a theft of a vehicle in our neighborhood early this morning. Our driveway camera sensed motion about the same time as the theft, but it’s name was the serial number, and it didn’t record. 

0

0

miknhan

1 Message

6 months ago

Hello - I have the same thing happen to my Original Simplisafe. I've contacted Customer Support but they can't seem to fix it. What is the resolution here?

3

0

davey_d

Community Admin

 • 

4.3K Messages

@miknhan​ the issue reported by the original poster should have been resolved months ago. Where are you seeing the sensor serials? On the SimpliSafe app, the webapp, or both? And are you on iOS or Android?

As a reminder, for the SimpliSafe Original, sensor names are visible only in the SimpliSafe app or webapp. The Keypad will refer to all sensors (e.g. when showing an error) by their 5-digit serial.

Like

Reply

6 months ago

0

pattieburt

2 Messages

@davey_d​ 

I am having this exact same problem.  Was there a resolution?  Thank you.

Like

Reply

5 months ago

0

davey_d

Community Admin

 • 

4.3K Messages

@pattieburt​ yes, the issue that the original post describes should have been resolved quite a while ago. But I would ask you the same questions as miknhan above:

Where are you seeing the sensor serials? On the SimpliSafe app, the webapp, or both? And are you on iOS or Android?

As a reminder, for the SimpliSafe Original, sensor names are visible only in the SimpliSafe app or webapp. The Keypad will refer to all sensors (e.g. when showing an error) by their 5-digit serial.

Like

Reply

5 months ago

0

SusieKay

2 Messages

4 months ago

HAVING SAME PROBLEM, not to mention several others. Are these cameras being hacked?? What is the solution to this serial-number issue?

1

0

davey_d

Community Admin

 • 

4.3K Messages

@SusieKay​ the original post describes an issue with sensors not displaying names in the SimpliSafe app, and is an issue with SimpliSafe Original (older generation) systems specifically.

You mention having trouble with cameras, so there might be something else going on for you.

If you could provide more detail about what you're seeing (you can even share photos or screenshots!), we might be able to help.

Like

Reply

4 months ago

0

New to the Community? Get started by reading our Welcome Post.

Related Conversations

Loading...

Was this post helpful?