‎unable to process credit card payment | SimpliSafe Help Center
markxing71's profile

Sunday, May 3rd, 2020 12:07 AM

unable to process credit card payment



2.8K Messages

3 years ago

SS barely monitors the forums here, your best option is to call (many of us have given cc info over the phone to SS, no problems whatsoever) - maybe ask for a senior supervisor, to look into the order process and get it fixed (the reps often don't know what the problem is, and it takes someone higher up to fix).

2 Messages

3 years ago

Thank you coltmaster1. The system is fixed, I think it is caused by data update of payment gateway, I moved to a new address on early of April, then updated my address to AMEX, But it seems the payment gateway update delayed. So the problem is solved while the system is updated.
New to the Community? Get started by reading our Welcome Post.