‎unable to process credit card payment | SimpliSafe Help Center
 
markxing71's profile

Sunday, May 3rd, 2020 12:07 AM

unable to process credit card payment



Advocate

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2.8K Messages

3 years ago

SS barely monitors the forums here, your best option is to call (many of us have given cc info over the phone to SS, no problems whatsoever) - maybe ask for a senior supervisor, to look into the order process and get it fixed (the reps often don't know what the problem is, and it takes someone higher up to fix).

2 Messages

3 years ago

Thank you coltmaster1. The system is fixed, I think it is caused by data update of payment gateway, I moved to a new address on early of April, then updated my address to AMEX, But it seems the payment gateway update delayed. So the problem is solved while the system is updated.
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