If there was a restocking fee, it is new. Their return policy is, or at least used to be, return in 60 days (From ORDER, not receiving it) and get free shipping back and a complete refund. Call. Find out what happened, and if you don't like what you hear, ask for a supervisor. Unless a restocking fee was mentioned up front, I'm thinking it can't be charged.
Just for grins, I went to the main page and found this:
"Try It. Test It. Love It or Return It.
Test SimpliSafe in your home for
60 days. Your system arrives ready
to work. No drilling or tools
needed. If you aren't 100%
satisfied, return it for a full refund
(we'll even pay return shipping)."
"Full refund" means no restocking fee. If they won't refund the full amount, contest it with your credit card company. For that matter, if they try to pull the "ordered, not received" card, point to "in your home for 60 days".
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sevensiamesecats
Advocate
•
2.2K Messages
3 years ago
Just for grins, I went to the main page and found this:
"Try It. Test It. Love It or Return It.
Test SimpliSafe in your home for
60 days. Your system arrives ready
to work. No drilling or tools
needed. If you aren't 100%
satisfied, return it for a full refund
(we'll even pay return shipping)."
"Full refund" means no restocking fee. If they won't refund the full amount, contest it with your credit card company. For that matter, if they try to pull the "ordered, not received" card, point to "in your home for 60 days".
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