Apologies for the hiccups with getting started with us. Sounds like what happened was that you've edited the email on your account, but the order in our records still had your other email address. Our Support team can fix that up pretty quick. Since your forum account is linked to your customer account, I can see that we might already have!
The second issue, however, might take a bit more investigation. It could be anything from your internet browser blocking our website's code, to your Monitoring account being configured incorrectly. If the agent you're speaking with is unable to get this resolved, let me know here and I can request a call from a specialist to get it figured out.
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Official Solution
davey_d
Community Admin
•
4.3K Messages
2 years ago
Hi JollyMoo,
Apologies for the hiccups with getting started with us. Sounds like what happened was that you've edited the email on your account, but the order in our records still had your other email address. Our Support team can fix that up pretty quick.
Since your forum account is linked to your customer account, I can see that we might already have!
The second issue, however, might take a bit more investigation. It could be anything from your internet browser blocking our website's code, to your Monitoring account being configured incorrectly. If the agent you're speaking with is unable to get this resolved, let me know here and I can request a call from a specialist to get it figured out.
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