
Orders and Shipping
If you’re a new customer, or still deciding if SimpliSafe is right for you, you can get answers to your questions here.
12 Messages
Wednesday, January 1st, 2020 1:57 AM
Just Signed Up
Question
•
Updated
3 years ago
19
5
0
0
Responses

New to the Community? Get started by reading our Welcome Post.
Related Conversations
Was this post helpful?
How can we improve?
gherrick0918_1
12 Messages
3 years ago
0
0
coltmaster1
Advocate
•
2.8K Messages
3 years ago
Unfortunately, your questions will require a call to SS. Try first thing in the morning when they open (ET) and pressing #1 for sales, hopefully someone will answer sooner.
You should have received a confirmation email with your order directly after you ordered it (check your Spam folder in your email account, just to be sure).
I believe that the majority of your account options are greyed out until your system is activated (once you set up your system, then activate it as one of the last steps in the install process), but I could be wrong, this is also another question for SS.
Don't know why you would have an appended "_1" to your email address if you did not enter it that way - this definitely demands a call to SS to inquire why the first entry was not confirmed and why the appended is now on your address. Please don't wait on this, call as soon as possible to get things straightened out (they haven't been responding to emails).
1
0
gherrick0918_1
12 Messages
3 years ago
0
0
coltmaster1
Advocate
•
2.8K Messages
3 years ago
0
0
lance843
Advocate
•
744 Messages
3 years ago
0
0