‎Just Signed Up | SimpliSafe Help Center
 
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Wednesday, January 1st, 2020 1:57 AM

Just Signed Up











12 Messages

3 years ago

I notice now that my form user name is gherrick0918_1.  I wouldn't have expected the "_1".  Is it possible that there are somehow 2 accounts associated with my e-mail address?

Advocate

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2.8K Messages

3 years ago

gherrick0918_1,

Unfortunately, your questions will require a call to SS.  Try first thing in the morning when they open (ET) and pressing #1 for sales, hopefully someone will answer sooner.

You should have received a confirmation email with your order directly after you ordered it (check your Spam folder in your email account, just to be sure).

I believe that the majority of your account options are greyed out until your system is activated (once you set up your system, then activate it as one of the last steps in the install process), but I could be wrong, this is also another question for SS.

Don't know why you would have an appended "_1" to your email address if you did not enter it that way - this definitely demands a call to SS to inquire why the first entry was not confirmed and why the appended is now on your address.  Please don't wait on this, call as soon as possible to get things straightened out (they haven't been responding to emails).

12 Messages

Was already planning on calling.  Thank you :-)

12 Messages

3 years ago

Took a bit on hold (I expected right after a holiday), but they fixed the issue very quickly.  I'm happy enough :-)

Advocate

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2.8K Messages

3 years ago

Good to hear!

Advocate

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744 Messages

3 years ago

Well want to say welcome to simplisafe and welcome to the forums. #simplisafe4life #simplisafe4thewin
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