I doubt that all the call center reps are required to peruse the website's help center page - but they probably have a troubleshooting manual on their desks that contain a lot of it's information (but probably not all, as it gets updated or changed). Next time, ask for a supervisor to assist.
I've never heard of their "mover's package" until you posted it! You're probably right, maybe a baggie of new command strips (you can still call and ask a supervisor what this is). But, if you have SS3, best to get your own stronger 3M strips, as the ones SS sends for SS3 aren't strong enough.
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coltmaster1
Advocate
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2.8K Messages
3 years ago
I've never heard of their "mover's package" until you posted it! You're probably right, maybe a baggie of new command strips (you can still call and ask a supervisor what this is). But, if you have SS3, best to get your own stronger 3M strips, as the ones SS sends for SS3 aren't strong enough.
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