1 Message
Upcoming +20% price increase
I've been a customer for less than a year and I'm already being hit with a 20% monitoring plan price increase in less than a month. I understand prices cannot stay fixed forever, but the way they indiscriminately raise costs for everyone is such a poor experience for customers.
Official Solution
davey_d
Community Admin
•
4.8K Messages
1 year ago
Thank you for your feedback. We're sorry to hear about your experience! This is the first time we have ever raised our Monitoring prices, and it's not something that we have taken lightly. We did it so we could continue investing in improving our products and services.
If you haven't already, you can read more about this on our Help Center. But I would also suggest giving our Support team a call at 800-548-9508 for options that may be able to help.
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ambesetpan
2 Messages
1 year ago
You don’t have to put up with it. Competitors exist. Sell your old system to offset the costs of new. Loyalty will get you nothing and there is no grandfathering. I’ve been a customer for well over a decade. Haven’t received an offer for a cent off expanding my system, not that I expected it. My system is getting old and some components are no longer available. So I’m shopping the competition.
2
dpechols
1 Message
11 months ago
According to information from Simplisafe the price increase is to be effective Jan 1, 2023. However, the price increase has already occured for me on my Oct 2022 billing. What gives?
0
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pbar27
1 Message
11 months ago
I just found out it’s a 100% increase! Dropping SimpliSafe like an expensive hot potato and getting a Ring that is only $3.99 month for service compared to $9.99
1
gblekas
1 Message
2 months ago
Been a customer since 3/2020 but one more price hike and I am gone.
2
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UnhappyCustomer
2 Messages
29 days ago
@davey_d And now a second increase. I have been a customer for 2 years. First increase of $3 per month and now another of $2. Said to be in efforts to invest in products and service. Your suppose to use your profits to invest in bettering your company not charge more. This package was already mediocre equipment for about the same price as competitors with better equipment. The $3 did not change the quality of your services and raising the price substantially each year is an outrage. I hope this company falls flat on it's face.
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djdanno
5 Messages
27 days ago
I guess we can now plan on our package prices going up $2-$3 per year from here on out. The fraudulent aspect of this all is that they periodically sell us on equipment, and then raise prices on a whim. Not anymore, expect increases every single year now. Simplisafe has never given us a better reason to shop around. It's really quite sad when a seemingly good business treat its customers this way.
1
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kolnitys
1 Message
12 hours ago
Have been with Simplisafe for about two years. Last year was a 20% increase, when inflation was ridiculously high at 8%. Now hit with an 11% increase, when inflation is back down to 3-4%. What gives. Strongly considering canceling service and using self monitoring. Simplisafe appears to think they can just keep increasing rates at well above inflation rates and seemingly nobody cares; except me
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