1 Message
Upcoming +20% price increase
I've been a customer for less than a year and I'm already being hit with a 20% monitoring plan price increase in less than a month. I understand prices cannot stay fixed forever, but the way they indiscriminately raise costs for everyone is such a poor experience for customers.
Official Solution
davey_d
Community Admin
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4.3K Messages
1 year ago
Thank you for your feedback. We're sorry to hear about your experience! This is the first time we have ever raised our Monitoring prices, and it's not something that we have taken lightly. We did it so we could continue investing in improving our products and services.
If you haven't already, you can read more about this on our Help Center. But I would also suggest giving our Support team a call at 800-548-9508 for options that may be able to help.
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ambesetpan
2 Messages
1 year ago
You don’t have to put up with it. Competitors exist. Sell your old system to offset the costs of new. Loyalty will get you nothing and there is no grandfathering. I’ve been a customer for well over a decade. Haven’t received an offer for a cent off expanding my system, not that I expected it. My system is getting old and some components are no longer available. So I’m shopping the competition.
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dpechols
1 Message
5 months ago
According to information from Simplisafe the price increase is to be effective Jan 1, 2023. However, the price increase has already occured for me on my Oct 2022 billing. What gives?
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pbar27
1 Message
5 months ago
I just found out it’s a 100% increase! Dropping SimpliSafe like an expensive hot potato and getting a Ring that is only $3.99 month for service compared to $9.99
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