Upcoming +20% price increase

@davey_d​ 

How will my service be improved Dave? I don’t want cameras or phone apps from SimpliSafe.

We are continually working on improving all of our products and services. So yes, that does mean smarter app features, and more devices to add to your system (which we obviously would strongly suggest you try out!). But also things like better emergency dispatch, and smarter support when you need it.

By the way, you mention that you were looking to upgrade. Did you already know about our Upgrade discount? We can get you at last 50% off a brand new system! Our Support team at 800-548-9508 can put together a package for you.

You have a tough job trying to spin it.

I wasn't notified of the increase, it just showed up on my bill. That's bad.

Good catch on the spin. That's also bad.

So far Simplisafe is two for two in the bad department. Not looking forward to a 3 for 3.

@YesOfficer​ all customers were notified a month in advance by email - to the address we have on your account, so you could be prepared for the change. If you give our Support team a call at 800-548-9508, we can even tell you the date when the email was sent. Of course, if you have concerns about your service, our Support team would also be happy to take care of you.

@pbar27 it sounds like you were previously on a single-camera plan, which has since been sunset. We do offer the Self-Monitoring With Camera Recordings plan, which offers unlimited Camera Recordings for up to 5 cameras. So in that case it's not a price increase on an existing plan; just an older plan that is no longer offered. More info on our Plans and pricing can be found here.