‎Simplisafe Holiday Call Center Metrics | SimpliSafe Help Center
captain11's profile



5.1K Messages

Thursday, October 29th, 2020 3:50 PM

Simplisafe Holiday Call Center Metrics



2.8K Messages

2 years ago

1. answer the phones.
2. ship the product.
3. no more excuses.
4. all of the above, self-explanatory.  None of which should be at customers' inconvenience.
(hold times?  Less than one minute - 365 days in a year to prepare, every single year).
5. agree, bring back chat.

I'm just playing along, as I don't have Captain's eternal optimism and enthusiasm :)
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