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2 Messages
Monday, October 5th, 2020 2:44 PM
Simple feature requests
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1 year ago
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captain11
Captain
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5.1K Messages
2 years ago
On the 2nd feature request, the keypad is designed that even if someone puts a hammer to it, the base will still send a signal. Unlike the commercials, my base is not sitting next to the front living room window lit up like a Christmas tree but hidden with no sound or lights. Admittedly, the option to shut off the countdown sound would be a nice to have but there are many other feature requests I would like to see SS do first.
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
Yes, when Captain11 is referring to the SS3 he means the All New SimpliSafe system. While you can't normally adjust the Exit Delay for Away mode to less than 45 seconds or the Entry Delay for Away mode to less than 30 seconds, you can get them reduced to as low as 0 by calling in. We recommend calling in again so that someone from our Support Team can help you out with this. We have added a note to your account to make sure that whoever you speak to next knows how to help you out.
Regarding the 2nd request that you made, the countdown beeps are beneficial from a security standpoint as they draw the would-be intruder's attention to the keypad and therefore away from the base station. During the Entry Delay countdown, if the Base Station loses A/C power, it immediately sends out an Alarm signal using the backup batteries.
SimpliSafe Social Team
SimpliSafe Home Security
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captain11
Captain
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5.1K Messages
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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captain11
Captain
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5.1K Messages
2 years ago
Procedures are written and in your knowledge base. And they are consistent. Thank you for the flexibility that I thought was there, and is. I will now call, again. to get my entry time reduced to 20 seconds. After 8 years, I know how to count to 20 and know the consequences if I don't.
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