14 Messages
Unreliable, ongoing issues, poor support, is this the norm? Will it ever get better?
I have a relatively large house with a system that includes 6 external and 2 internal cameras, all the motion detectors, entry sensors, CO/fire monitors, etc. (total of 41 devices). As such, with thousands invested - it is not easy to change systems at this point, but I may be forced to. Unreliable, weak software that conflicts easily, and poor customer service that always blames any problem on your Wi-Fi connection - despite having a strong 6 unit nested Google system. I have had 4 different alarm systems on homes in the past, and I have had more problems with this SimpliSafe system in 12 months than I had with all 4 other systems over 30 years. I'm losing hope, just too many problems, the unreliability of the system is frustrating and time consuming. Today's problem; even with the privacy shutter ON for all modes other than AWAY, one indoor camera has recorded activity when the alarm system is OFF. Often enough my wife now wants the den camera moved so it can't see us. Support just keeps following the script and telling me how it is supposed to work. Well duh! I have had to become an expert on YOUR SYSTEM BECAUSE IT FAILS ALL THE TIME. I know it better than support does. In short, for those with longer duration experience - is it ever going to get better?
larrhurd
92 Messages
1 month ago
To be honest, no it won't. Take it from someone who has been through it all with simpliunsafe.
1
emily_s
Community Admin
•
1.8K Messages
1 month ago
Hi @clark511,
I am very sorry to hear about your experience, and please know that I will forward your feedback to our internal teams. We can always help troubleshoot your system here in the Community as well.
Regarding your indoor camera, when do you notice that it records motion when its Privacy Shutter is on? Does this happen around the time you disarm your system into Off Mode? As a security measure, your cameras will wake up and film a short recording when you disarm your system so you know who disarmed it. If your camera detected motion while taking this recording, it will continue to record.
3
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marcos9999
4 Messages
1 month ago
I'm afraid it will not. I'm a tech kind of guy, and instead of sending the system back, I decided to try to fix it. After adjusting settings, multiple calls to support service, and many, many trials and errors, I can say this system has two major fatal flaws.
1. Faulty cameras. They simply don't work as expected. They are expensive cameras but not at all what you pay for
2. The base simply doesn't reach very far, resulting in 1) not being able to cover your entire house and 2) even if all your sensors are connected, they will lose the connection requiring you to re-install the device.
And just a final comment: If all your sensors and cameras are connected to the internet, why do you need the base to connect to the devices on its own when they are already connected to the net? Why can't the base get their data/info from the net?
1
clark511
14 Messages
1 month ago
Wow, just when I thought we might have hit a lull, the "smart lock" failed indicating requires "calibration". You have to uninstall and reinstall - which cannot be done from the app. This continues to evolve as "The Never-Ending Story". I wonder if any lemon laws cover situations like this?
3
kjdryden89
1 Message
28 days ago
I’ve had the system for about a year and the quality is so terrible I’m considering switching to a different service. Notification delays, devices disconnecting, the updates won’t even install. For how much I paid, it’s unacceptable. Our house has $800 door chimes because that’s all that works.
1