Unreliable, ongoing issues, poor support, is this the norm? Will it ever get better?
I have a relatively large house with a system that includes 6 external and 2 internal cameras, all the motion detectors, entry sensors, CO/fire monitors, etc. (total of 41 devices). As such, with thousands invested - it is not easy to change systems at this point, but I may be forced to. Unreliable, weak software that conflicts easily, and poor customer service that always blames any problem on your Wi-Fi connection - despite having a strong 6 unit nested Google system. I have had 4 different alarm systems on homes in the past, and I have had more problems with this SimpliSafe system in 12 months than I had with all 4 other systems over 30 years. I'm losing hope, just too many problems, the unreliability of the system is frustrating and time consuming. Today's problem; even with the privacy shutter ON for all modes other than AWAY, one indoor camera has recorded activity when the alarm system is OFF. Often enough my wife now wants the den camera moved so it can't see us. Support just keeps following the script and telling me how it is supposed to work. Well duh! I have had to become an expert on YOUR SYSTEM BECAUSE IT FAILS ALL THE TIME. I know it better than support does. In short, for those with longer duration experience - is it ever going to get better?