Massice Privacy concern
It's not a request to help, so much as a MASSIVE concern.
My specific concern:
Both interior cameras make a recording when I am home and turn my system off.
Let me spell that out in detail:
1) I am home, and the system is in HOME mode.
2) in HOME mode the privacy shutter is set to "CLOSED".
3) I turn off the system.
4) when the system is off, the shutter is set to "CLOSED"
5) this is the important part:
When I turn the system off, the camera's shutter opens (all the cameras) and the camera records for 1-minute.
6) I don't mind the exterior cameras recording but I have a MASSIVE PRIVACY CONCERN with the interior cameras recording me, the owner, every morning, or whenever I turn the alarm off.
So, to summarize:
I'd like to know if this is normal behavior, in which case I'd like to lodge a complaint of invasion of privacy.
If this is not normal behavior, I'd like it addressed.
Regardless, I don't want the system recording the premises when the system is off and the alarm has not been triggered.
I assume this is just faulty programming, but could just as easily be convinced of nefarious intent on the part of SimpliSafe.
Please respond to this with something more than "we'll look into it".
Thank you, ejd.
10 months ago
This is normal behavior that is working as SimpliSafe intends. In fact if you take a look at this support article you'll see that cameras record during quite a few events that aren't related to an alarm being triggered:
Note: It also used to record when the system was armed but that was disabled at some point.
You're not the only one who feels this way but unfortunately you cannot turn this behavior off. Your only option to prevent the cameras from recording during these events is to turn the cameras off entirely. Yes, I am serious.
It's neither. SimpliSafe is of the opinion that having footage of what is happening in the house during these events is overall a positive thing. I'll let @davey_d or someone else from SimpliSafe explain why so I don't misrepresent their reasoning.
You're not the only one who takes issue with this and would like the ability to toggle this sort of thing off and on and that request has been made quite a few times. To date we (the customers) have no indication that this is going to change so if this is a deal breaker for you (and I personally can understand why it might be) then you may want to consider returning / selling your system or at least the cameras. I know that's not the answer you want to hear but that's the way it is.
10 months ago
How about someone confronts you in your driveway and forces you to turn off the system, would you want video of that scene. Maybe your teenage children turn off the system go out for the night and return all while you sleep? I just throwing a few things out there but I fail to see what the big deal is really.
10 months ago
Hmm . . . did you read what I wrote? I'm not asking for the outside cameras to not record the teens (that I don't have) leaving the house. By the way, my system lets me know when it's armed and disarmed, so if I did have teens, I'd know when they are leaving or coming back (unless I'm an irresponsible parent or deaf).
I'm only asking for the indoor cameras to not record when I'm home, mostly because I don't trust the "only you can see the recordings" part.
As for being forced to disarm the system . . . I have a duress code, don't you? And, when the system is armed and motion is detected, a recording is made anyway, not just when I'm 'forced' to turn off the alarm. In addition, my outside cameras record every time someone walks around the property, whether the system is armed or not. And, that's fine.
But the point is, if some people don't find anything wrong with the system recording their private lives inside their homes, more power to them. I do.
All I'm asking is for the choice to turn that feature off. They already switched off the recording option whenever the system is armed (for privacy concerns). All I want is the same option for when I turn off the alarm when set to HOME mode. They can leave the option to record when disarming the system from AWAY mode.