‎How to Permanently Delete All Recorded Videos | SimpliSafe Support Home
 
dwjohnson222's profile

Monday, February 22nd, 2021 11:54 PM

How to Permanently Delete All Recorded Videos

How do I permanently delete all recorded videos?

Accepted Solution

Community Admin

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5.4K Messages

2 years ago

@stevecy​ apologies for the site issues. But we also have an updated answer:

Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.

You can also remove individual videos right away:

  1. Navigate to your Timeline, and select the event.
  2. Tap the video preview to enter the video player.
  3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.
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1 Message

@davey_d​ , there is no “three dot” icon appearing inside my events.  Please advise.

Community Admin

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2.8K Messages

Hi @johnrtaylor7​, 

To confirm, you do not see the three dot icon when you tap the video preview? Are you trying to remove videos on a device like a smart phone or tablet? If so, I would remove the SimpliSafe mobile app from your device and download it again to see if that retrieves the icon.

244 Messages

3 years ago

Just wait 30 days.  They will be deleted automatically.  That is the only way.  

The events will still show on the timeline, but the videos will be gone.

5 Messages

@simplistuckon​ This approach is dumb...hundreds of recordings could be made over a 30-day period.  The USER, the CLIENT, remember us who pay the bills?  WE should have the ability to delete one or ALL recordings at a time of OUR choosing...

The more we use this system, the worse it gets...

Community Admin

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5.4K Messages

@esy202046​ Currently, it is already possible to delete individual recordings. Here's how:

  1. Navigate to your Timeline, and select the event.
  2. Tap the video preview to enter the video player.
  3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.

Unfortunately, it is currently not possible to delete more than one video at a time.

5 Messages

TODAY, I received an Email response to my message from a YEAR AGO!  It's virtually impossible to recommend a product with this kind of customer service, let alone the lack of functionality of the system. 

SimpliSafe "had" a good concept, which is why we purchased it but it fell on its face when it comes to the ease of use, timeliness of reporting events and simple things like deleting recordings as noted above.  It is a shame, SimpliSafe had a good thing going but lost its edge in its programming, which you cannot know of until you use the product.     

2 Messages

3 years ago

Thank you.  Does SimplySafe retain the videos elsewhere? Cloud? Backup?

1 Message

On my google chrome browser, no three-dot menu appears.

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Community Admin

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529 Messages

3 years ago

Hi @dwjohnson222,

Once one of your SimpliSafe cameras records some footage, that recording is then stored on our servers for 30 days. During that time, you can view or download any of those videos through the timeline on your account on the SimpliSafe app or SimpliSafe.com. After 30 days, the recordings are deleted from our servers.

SimpliSafe Social Team
SimpliSafe Home Security

3 Messages

@simplisafe_admin​ Well I think my cloud bank is so loaded that I only get partial recordings many times. Cannot delete anything. Keeps coming back immediately. Ridiculous. 

2 Messages

2 years ago

I would also like to be able to delete all the videos at one click. I live next to a park that has lots of foot traffic and get at least 50 videos a day.

2 Messages

2 years ago

I live by a park and get hundreds of foot traffic every day and my phone gets filled by videos. It would be nice to be able to delete all the videos at one click and not wait for simplisafe to do it once a month.

5 Messages

There should ABSOLUTELY be a way to delete ALL videos at once! Pretty ridiculous that we can’t.

1 Message

2 years ago

I don’t see the response. Where do I go to find it

Community Admin

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5.4K Messages

@stevecy​ apologies for the site issues. But we also have an updated answer:

Your videos are stored on your Timeline for 30 days, after which each video is automatically removed.

You can also remove individual videos right away:

  1. Navigate to your Timeline, and select the event.
  2. Tap the video preview to enter the video player.
  3. Below, tap for the ⋮ three-dot menu icon, then select Delete Video.
This reply has been converted into a comment

3 Messages

What do you do if a video comes right back after you delete it? Tried rebooting phone—same sad deal. 

Community Admin

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2.8K Messages

Hi @dpclark1951​, 

Are your running the SimpliSafe mobile app on an iOS device? There is a known issue where recordings in your timeline may not immediately be removed after you try to delete them. Our engineers are currently investigating this.

In the meantime, if you navigate to your Timeline and pull down on the screen to refresh, the recording you tried to remove should be gone.

2 Messages

2 years ago

is it true that I can not delete videos showing in my timeline unless I have a paid account with you?  When I go to the timeline, I cannot highlight any individual entry.

Community Admin

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5.4K Messages

@itsjustjoi1​ Camera Recordings are available only with a subscription. If you were not subscribed, there would be no recordings at all.

1 Message

2 years ago

Even with paid account and manual deleting they seem to come back so really no way to delete permanently

Community Admin

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5.4K Messages

@gmoten7​ that should not be happening. Once a recording has been removed from your feed, it should just be gone.

Do you see the same thing happening on a different device, or when logged into the webapp?

And would you be willing to share screenshots or a recording of what you're seeing? I would be happy to fordward this to our dev team.

(edited)

1 Message

My husband's iPhone will not delete videos.

Community Admin

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2.8K Messages

Hi @gwynnepelton​, 

Is it just your husband who is having trouble deleting recordings, or are you unable to as well?

3 Messages

@gmoten7​ I have the same response. Irritating. 

1 Message

1 year ago

I hit the 3 dots, select "Delete Video", but it's still there. If I close the app long enough, eventually the video will disappear leaving a placeholder that says "Video Deleted". Is this normal? Generally, I would expect the video to be deleted as soon as I hit the delete button.

Community Admin

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2.8K Messages

Hi @Hoser1962A​, 

No, that is certainly not normal. If you delete a video, it should be completely removed from your timeline. If you navigate to your timeline in the SimpliSafe mobile app and pull down the screen, does it fully remove the video?

1 Message

How do you delete the timeline record that says Video Deleted?

1 Message

5 months ago

On my google chrome browser, no three-dot menu appears.

This comment was created from this reply

1 Message

4 months ago

Please provide a logical and sensible response as to why you refuse to add the "Bulk Delete" feature to your app!

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