5 Messages
Camera recording movement even when alarm is turned off
Apologies if this has been answered before, but I couldn't find anything on these forums.
I am always the first to get up in our house and I will disarm the system upstairs (on my phone app) and then, after a few minutes, when I go downstairs, one of the cameras often (not always) "detects motion" and records me going downstairs. Why does it do this when I have disarmed the system ? I now have lots of clips of me coming downstairs.
Is there any way to stop this happening ?
| As of the time of this post, the Outdoor Camera is currently designed to be active at all times, and does not yet respond to the state of your security system. A Community request thread for this feature can be found here. |
whoaru99
1.3K Messages
1 year ago
If you don't want to be recorded, wait for a minute and a half, whatever it is, until the recording period stops. Far as i know that's the best you can do unless you turn off the camera. That said, I've not tried to defeat it as I rather like that function. One of our cameras points right at the main door and keypad.
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worthing
Advocate
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526 Messages
1 year ago
I get why the functionality exists and I even get why it can't be disabled but for those of us who want more of a balance between security and privacy it's unfortunate we can't enable/disable this functionality. (Even if it's on a per camera basis.)
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jeremymbwilson
5 Messages
1 year ago
I suppose that I can understand the thinking behind it, but there are times when I have been 5 minutes after disarming and it still records me - that, I think, is a little ridiculous.
Simplisafe - if you are reading this, can you give us the opportunity to disable this function. Or at least give us the ability to remove recorded clips. I do not like having loads of clips stored of me coming down the stairs rather bleary eyed !
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jeremymbwilson
5 Messages
1 year ago
Would be good to get some kind of input from the company that we have all invested in, but maybe that is too much to ask these days. Don't really see the point of a forum that the company does not seem to monitor............
Thank goodness for users who seem to care about issues.
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worthing
Advocate
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526 Messages
1 year ago
You can delete recordings:
- Open your timeline
- Find and select the video you want to delete so it opens full screen (and not just the thumbnail)
- Click on the three dots in the upper righthand corner
- Select Delete video
- Confirm you want to delete
(This information is also available in their knowledge base at https://support.simplisafe.com/hc/en-us/articles/360052613931-Can-I-delete-recordings-from-my-timeline- which I found by searching "simplisafe delete video" from Google, minus the quotes.)
Yes, it's one at a time for the moment and you can't bulk select and delete. Yes, we've already asked that this functionality be implemented.
As for the ability to disable the function I would suggest starting a new thread in https://simplisafe.com/forum/customer-support-forum/testimonials-and-suggestions (with a title indicating it's a suggestion/request) for it to get the most visibility.
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jeremymbwilson
5 Messages
1 year ago
Will start a new thread and hope that it gets noticed.
Thanks again.
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whoaru99
1.3K Messages
1 year ago
As I recall SS listened and made a change, albeit a compromise, on this one. I believe the system used to automatically record on both arm and disarm. That was changed a while back, if memory serves, to record only on disarm.
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jeremymbwilson
5 Messages
1 year ago
None of those options particularly appeal. Just want a simple way for us to choose whether it continues to record once the system has been disarmed or not.
Great forum, though - thanks both for all of your help and advice - much appreciated !
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worthing
Advocate
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526 Messages
1 year ago
Assuming https://support.simplisafe.com/hc/en-us/articles/360029594152-When-does-the-camera-record- is still accurate you are correct:
Huh. If you had asked me before you said anything I would have sworn I had heard the privacy shields activating for arm and disarm but I just tested arming in home and away they privacy shields only pop open when you disarm.
Yet another thing I just noticed, and I am really surprised by it, is that you can cancel the countdown after you hit 'Away' on the keypad without entering a code?! Am I being overly concerned or does that seem like it could be abused?
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tammied13
1 Message
1 year ago
Ditto for me. It should NOT record if the system is OFF.
>>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app.
>>you have the option to have the shutter closed when the system is in “home” or “off” mode, but it still activates & records if motion detection is on.
>>however, if motion detection is off, will it still record when in “away” mode?? I think it won’t, which defeats the purpose of the camera if the alarm is triggered, right?
It’s confusing.
SimpliSafe, please address this issue.
(edited)
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ry3dox
3 Messages
1 month ago
Hello all, I was having the same issue with my Simplisafe indoor camera, I was able to figure out why when in off mode the motion sensor on the camera was activating and in turn opening the shutter and recording. If you have any secret alerts set up in your system while the system is in off mode and that particular sensor you have set up to send you a secret alert when that sensor is tripped will activate the Simplisafe indoor camera. I had a secret alert set up for my motion sensor in off mode and this was causing the issue. Go to your device tab and disable all the secret alerts for when the system is in off mode and this will correct the issue. It makes sense as behind the scenes since you have a secret alert set up that is actually an alarm event when that sensor is tripped, hence the camera activation.
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