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dlpsr's profile

14 Messages

Friday, January 13th, 2023 9:17 PM

Are they serious?

I have two doorbell pros, installed a wifi booster later. Do you really have to remove the doorbells just to change the network?🤔🤪

Accepted Solution

Official Response

Community Admin

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4.1K Messages

12 days ago

Hi @dlpsr ,

The issue is that in order to tell each Video Doorbell what the new login info is, you'd need to connect to that camera through an existing connection - and maintain that connection through the process (in case anything goes wrong).

So the app assumes that the original network is no longer active, which is why the reset is necessary.

(edited)

Captain

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5K Messages

15 days ago

@dlpsr If you are changing the network, yes, and make sure the doorbell pros are on the name network as the base. Easy to do with the app.

14 Messages

15 days ago

@captain11 Well, it's 30 degrees and windy and almost dark. So removing is out for a sunny warmer day. They're not on the same network. I changed everything else thru the app to the wifi booster.

Should I change the base back to the main network to match doorbells and why? They still work live view etc. My phones on the booster as well.

I also changed outdoor cameras to the booster. Base is on booster. Will they work ok on mismatched wifi networks or do they have to match the base also and be changed back also? Make no sense.

Doorbells are quirky then, surely they can fix that so the network can be changed like the outdoor cams via app and also work on any wifi network? Easily. PS: SS3 new system just installed.

(edited)

1 Message

@dlpsr​ this is exactly my situation as well, had to change wifi and it was dark cold and windy.  Still have not reset as waiting for a sunny warmish day as well.  I agree need a better way-all outdoor cam changed except doorbell. Love the system except this.

Advocate

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513 Messages

13 days ago

@davey_d 

FYI, if you go to https://support.simplisafe.com/articles/wifi-troubleshooting/wifi-and-connection-guide/6344789c77e4972f8fca9d7b?lang=en_US and click on "How do I change the Wi-Fi network my doorbell is using?" under the VIDEO DOORBELL + Wi-Fi TROUBLESHOOTING section you get a 404.

I couldn't find any other document anywhere that tells you how to change the Wi-Fi network for the video doorbell.

14 Messages

@worthing​ I can change the network in the app, but to do so I have to remove them and press a button for 15 seconds to sort of reset them. I can change the outdoor cams without removal.🤷 Doorbells pickup tractor trailers and vans 150 feet away, my car pulling into the garage 5 feet away, not so much. 🤔 Full motion, high sensitivity set. Who knows.

Advocate

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513 Messages

@dlpsr 

Ah, I assumed going into the WiFi settings for the doorbell would let you choose a new WiFi network and push that info to the doorbell. (Assuming it was on-line) Now I see from the documentation that entering new WiFi information is just to produce another barcode and you have to reset the camera into set up mode. I didn't catch that first time around. That is .... not great.

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