‎New System. App wont work on phone. | SimpliSafe Support Home

Wednesday, December 30th, 2020 1:50 PM

New System. App wont work on phone.

Installed new system yesterday. Phone app wont work properly on my iPhone 11. I cannot get to dashboard. it only gives me option to install new system ( set up ) When I scan the base it says system already active. I can access and watch camera video on my phone but I cannot access dashboard. So I cannot arm or disarm my system or see what is going on with my phone. I have removed and reloaded app several times as well as unplugged and removed batteries from the base. Only hooked up and activated yesterday and the one CSR I spoke to couldn't help me out. Help.



5.9K Messages

3 years ago

@brophypatrick100 Call support. Also, to confirm, you do need the 24.99 Total Command monitoring plan to use the phone app. If you get a chance please post your outcome here.

Community Admin


529 Messages

3 years ago

Hi @brophypatrick100,

It definitely sounds like there may be an issue with a second SimpliSafe.com account here. We'll make sure to have one of our Specialists reach out to resolve your issue for you.

SimpliSafe Social Team
SimpliSafe Home Security
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.