1 Message
New System. App wont work on phone.
Installed new system yesterday. Phone app wont work properly on my iPhone 11. I cannot get to dashboard. it only gives me option to install new system ( set up ) When I scan the base it says system already active. I can access and watch camera video on my phone but I cannot access dashboard. So I cannot arm or disarm my system or see what is going on with my phone. I have removed and reloaded app several times as well as unplugged and removed batteries from the base. Only hooked up and activated yesterday and the one CSR I spoke to couldn't help me out. Help.
captain11
Captain
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6K Messages
4 years ago
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simplisafe_admin
Community Admin
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535 Messages
4 years ago
It definitely sounds like there may be an issue with a second SimpliSafe.com account here. We'll make sure to have one of our Specialists reach out to resolve your issue for you.
SimpliSafe Social Team
SimpliSafe Home Security
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