KNOWN ISSUE: iOS App Resets when Minimized, preventing MFA Login
When Multi-Factor Authentication is enabled, and after attempting to log into the SimpliSafe app with your username and password, the next step is to check your SMS inbox for a confirmation code.
There is a known issue in the iOS version of the SimpliSafe app where minimizing resets it - so when you switch back to the SimpliSafe app, the box where you would normally enter the confirmation code is no longer available.
I am happy to report that this issue has now been RESOLVED via an update that is rolling out now. Please make sure to update the SimpliSafe app through the iOS App Store. If you still have trouble, please let us know.
3 months ago
Even with the latest Simplisafe iPhone App version 2078.51.0, when switching, e.g., out of the Simplisafe App to the iMessage App and back will cause the app to restart.
This annoying "restart on every entry" feature is very bad on useability, especially during the set up of 2-factor authentication. If we missed the banner notification from the iMessage for the authentication code, we have to switch to the iMessage app to read the code, then switch back to the Simplisafe app to enter it. But when switched back to the Simplisafe app, it restarts and forced us to restart the process again! Why can't it just continue from where it was left off to allow us to finish the process?
This is really useless and making the 2-factor authentication very challenging! Please fix this annoying "feature"!
-- a very frustrated and angry customer.