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ybbob8533's profile

Sunday, February 25th, 2024 7:30 PM

iOS simplisafe app not working using VPN

iOS simplisafe no longer works with VPN

Accepted Solution

3 Messages

1 month ago

I contacted Nord VPN with my app issue. They told me to turn off Threat Protection Lite in my profile. I did and the SimpliSafe app immediately started working properly. 

1 Message

Okay, that worked, BUT, we should not have to give up any VPN protection to make SimpliSafe work like it should!!! It defeats the purpose of having a fully functional protection app.  SimpliSafe still needs to fix this issue!

Thank you for delving into this more for a back-ended solution.

(edited)

6 Messages

@mauited19​ Well, I keep my Threat Protection Lite on and just pause my Nord VPN before using Simplisafe. 

6 Messages

2 months ago

But if I turn off my VPN the iOS simplisafe app works!

Community Admin

 • 

2.6K Messages

2 months ago

Hi @ybbob8533, 

What VPN are you currently using? Our engineering team is currently looking into cases where users cannot access the SimpliSafe app with a VPN installed. I've added your case to their ongoing ticket.

6 Messages

Am currently using Nord VPN. I had no problem using the Simplisafe app before.  The problem only started about a week or 2 weeks ago. Maybe the recent updates have caused the App not to work with VPN?

3 Messages

Exactly same problem with me. Nord VPN and Simplisafe app both worked fine together for years. But recently, Simplisafe app only works if VPN turned off. 

1 Message

@emily_s​ 

Same issue as others on here. Recently, the iOS app stopped working correctly when my NordVPN is on. I use NordVPN as part of my online security measures. I would expect that a security company would both recommend the use of security measures and ensure their app works well with them. Please address this issue that seems to have been created by SimpliSafe. 

3 Messages

2 months ago

I have the same issue after updating the SimpliSafe app on my iPhone and iPad. I get a message stating the app is temporarily unavailable. I use Nord VPN. 

3 Messages

2 months ago

This is the message 

8 days ago

Should I switch to SimpliSafe?

I’m looking at switching my ring system over to SimpliSafe but before I do that I need to make sure I’ll be able to open all movement notifications from my cameras while using NordVPN or any other vpn for that matter. 

How is the situation now? 

Community Admin

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2.6K Messages

@generalpatton022​ It appears that this problem may have been resolved on Nord VPN's side. You should be able to access the SimpliSafe mobile app with this VPN on your device.

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