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ybbob8533's profile

ybbob8533

10 Messages

Closed

iOS simplisafe app not working using VPN

iOS simplisafe no longer works with VPN

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Updated 

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This conversation has been merged. Please refer the main conversation:

SimpliSafe® App “temporarily unavailable” when VPN is active

Accepted Solution

mauited19

6 Messages

I contacted Nord VPN with my app issue. They told me to turn off Threat Protection Lite in my profile. I did and the SimpliSafe app immediately started working properly. 

2

barbannenc

2 Messages

Okay, that worked, BUT, we should not have to give up any VPN protection to make SimpliSafe work like it should!!! It defeats the purpose of having a fully functional protection app.  SimpliSafe still needs to fix this issue!

Thank you for delving into this more for a back-ended solution.

(edited)

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ybbob8533

10 Messages

@mauited19​ Well, I keep my Threat Protection Lite on and just pause my Nord VPN before using Simplisafe. 

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ybbob8533

10 Messages

But if I turn off my VPN the iOS simplisafe app works!

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emily_s

Community Admin

 • 

3.4K Messages

Hi @ybbob8533, 

What VPN are you currently using? Our engineering team is currently looking into cases where users cannot access the SimpliSafe app with a VPN installed. I've added your case to their ongoing ticket.

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ybbob8533

10 Messages

Am currently using Nord VPN. I had no problem using the Simplisafe app before.  The problem only started about a week or 2 weeks ago. Maybe the recent updates have caused the App not to work with VPN?

donhannant

4 Messages

Exactly same problem with me. Nord VPN and Simplisafe app both worked fine together for years. But recently, Simplisafe app only works if VPN turned off. 

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SimpliJ

2 Messages

@emily_s​ 

Same issue as others on here. Recently, the iOS app stopped working correctly when my NordVPN is on. I use NordVPN as part of my online security measures. I would expect that a security company would both recommend the use of security measures and ensure their app works well with them. Please address this issue that seems to have been created by SimpliSafe. 

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mauited19

6 Messages

I have the same issue after updating the SimpliSafe app on my iPhone and iPad. I get a message stating the app is temporarily unavailable. I use Nord VPN. 

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mauited19

6 Messages

This is the message 

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generalpatton022

2 Messages

Should I switch to SimpliSafe?

I’m looking at switching my ring system over to SimpliSafe but before I do that I need to make sure I’ll be able to open all movement notifications from my cameras while using NordVPN or any other vpn for that matter. 

How is the situation now? 

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emily_s

Community Admin

 • 

3.4K Messages

@generalpatton022​ It appears that this problem may have been resolved on Nord VPN's side. You should be able to access the SimpliSafe mobile app with this VPN on your device.

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ntagg

2 Messages

This issue just started for me. I use ProtonVPN and allow LAN connections. Absolutely unacceptable for a security app to not allow me to use a secure connection.

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