I contacted Nord VPN with my app issue. They told me to turn off Threat Protection Lite in my profile. I did and the SimpliSafe app immediately started working properly.
Okay, that worked, BUT, we should not have to give up any VPN protection to make SimpliSafe work like it should!!! It defeats the purpose of having a fully functional protection app. SimpliSafe still needs to fix this issue!
Thank you for delving into this more for a back-ended solution.
What VPN are you currently using? Our engineering team is currently looking into cases where users cannot access the SimpliSafe app with a VPN installed. I've added your case to their ongoing ticket.
Am currently using Nord VPN. I had no problem using the Simplisafe app before. The problem only started about a week or 2 weeks ago. Maybe the recent updates have caused the App not to work with VPN?
Exactly same problem with me. Nord VPN and Simplisafe app both worked fine together for years. But recently, Simplisafe app only works if VPN turned off.
Same issue as others on here. Recently, the iOS app stopped working correctly when my NordVPN is on. I use NordVPN as part of my online security measures. I would expect that a security company would both recommend the use of security measures and ensure their app works well with them. Please address this issue that seems to have been created by SimpliSafe.
I have the same issue after updating the SimpliSafe app on my iPhone and iPad. I get a message stating the app is temporarily unavailable. I use Nord VPN.
I’m looking at switching my ring system over to SimpliSafe but before I do that I need to make sure I’ll be able to open all movement notifications from my cameras while using NordVPN or any other vpn for that matter.
@generalpatton022 It appears that this problem may have been resolved on Nord VPN's side. You should be able to access the SimpliSafe mobile app with this VPN on your device.
This issue just started for me. I use ProtonVPN and allow LAN connections. Absolutely unacceptable for a security app to not allow me to use a secure connection.
Accepted Solution
mauited19
6 Messages
5 months ago
I contacted Nord VPN with my app issue. They told me to turn off Threat Protection Lite in my profile. I did and the SimpliSafe app immediately started working properly.
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ybbob8533
10 Messages
5 months ago
But if I turn off my VPN the iOS simplisafe app works!
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emily_s
Community Admin
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3.1K Messages
5 months ago
Hi @ybbob8533,
What VPN are you currently using? Our engineering team is currently looking into cases where users cannot access the SimpliSafe app with a VPN installed. I've added your case to their ongoing ticket.
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mauited19
6 Messages
5 months ago
I have the same issue after updating the SimpliSafe app on my iPhone and iPad. I get a message stating the app is temporarily unavailable. I use Nord VPN.
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mauited19
6 Messages
5 months ago
This is the message
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generalpatton022
2 Messages
4 months ago
Should I switch to SimpliSafe?
I’m looking at switching my ring system over to SimpliSafe but before I do that I need to make sure I’ll be able to open all movement notifications from my cameras while using NordVPN or any other vpn for that matter.
How is the situation now?
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ntagg
2 Messages
13 days ago
This issue just started for me. I use ProtonVPN and allow LAN connections. Absolutely unacceptable for a security app to not allow me to use a secure connection.
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