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10 Messages
Sunday, February 25th, 2024 7:30 PM
Closed
iOS simplisafe app not working using VPN
iOS simplisafe no longer works with VPN
Post
•
Updated
2 months ago
154
7
This conversation has been merged. Please refer the main conversation: SimpliSafe® App “temporarily unavailable” when VPN is active
Responses
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Accepted Solution
mauited19
6 Messages
6 months ago
I contacted Nord VPN with my app issue. They told me to turn off Threat Protection Lite in my profile. I did and the SimpliSafe app immediately started working properly.
2
ybbob8533
10 Messages
7 months ago
But if I turn off my VPN the iOS simplisafe app works!
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emily_s
Community Admin
•
3.3K Messages
6 months ago
Hi @ybbob8533,
What VPN are you currently using? Our engineering team is currently looking into cases where users cannot access the SimpliSafe app with a VPN installed. I've added your case to their ongoing ticket.
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mauited19
6 Messages
6 months ago
I have the same issue after updating the SimpliSafe app on my iPhone and iPad. I get a message stating the app is temporarily unavailable. I use Nord VPN.
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mauited19
6 Messages
6 months ago
This is the message
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generalpatton022
2 Messages
5 months ago
Should I switch to SimpliSafe?
I’m looking at switching my ring system over to SimpliSafe but before I do that I need to make sure I’ll be able to open all movement notifications from my cameras while using NordVPN or any other vpn for that matter.
How is the situation now?
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ntagg
2 Messages
2 months ago
This issue just started for me. I use ProtonVPN and allow LAN connections. Absolutely unacceptable for a security app to not allow me to use a secure connection.
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