‎Saving Motion Detection Settings | Page 2 | SimpliSafe Support Home

Wednesday, November 11th, 2020 3:43 PM

Saving Motion Detection Settings

Hi.  I'm trying to adjust my motion detections settings.  I get "Success.  Your new settings will take effect when all live streams and recording end."

Then it does not save.  Any help?


5 Messages

3 years ago

My issue is the camera is not picking up motion.   I am waiting for the sleeve to install outside, So in the mean time I have the camera on the window facing outside. But. it is Not picking up any motion except the cat that walks by inside.. Why ?

Community Admin


516 Messages

3 years ago

Hi all,

Today we released on the App Store update 2074.53.0 for the SimpliSafe app. This update has various bug fixes including one for this Motion Settings Saving issue. For those of you still having issues saving changes to the Activity Zone for your Video Doorbell Pros, make sure that the SimpliSafe app is updated through the App Store.

@kemo509, the motion sensor inside of the SimpliCam is a PIR motion sensor. This means that it looks for quick changes in heat within its view, and as a result, will not work very well through glass. Once you receive your Outdoor Kit, you should see an improvement.

SimpliSafe Social Team
SimpliSafe Home Security



5.5K Messages

3 years ago

@Team S.  great post, but, as usual, will be quickly lost in this thread and forum. Even if its just a single page, put this information in the new Help Center so customers can find it while you build a CRC. Thanks!

8 Messages

3 years ago

It's fixed now.  IOS works.  Thanks Simplisafe
New to the Community? Get started by reading our Welcome Post.