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Cellular Module Installation (Original SimpliSafe)
If you purchased your SimpliSafe System prior to December 2019, you may need to upgrade the cellular module within your Base Station. Use this article to complete the necessary steps to swap out the component.

product specifications/manuals

Help Center Article

 • SS2 System

No Link to Dispatcher Warning (Original SimpliSafe)
Your Base Station is the brains of your system and requires a clear connection between your SimpliSafe devices and home network. In some instances, resetting the Base Station will be a step you need to take to restore system communication. 

system errors

Help Center Article

 • SS2 System

Original SimpliSafe Base Station Installation Guide
The first step to securing your home with your Original SimpliSafe Security System is setting up your Base Station. Learn more about the install process here.

install/set up

Help Center Article

 • SS2 System

Motion Sensor False Alarms (Original SimpliSafe)
SimpliSafe’s Motion Sensors have been designed to avoid false alarms. However, if you’ve experienced one, there are a few potential issues that may cause them.

sensor troubleshooting

Help Center Article

 • SS2 System

Original SimpliSafe Installation Help
Peace of mind is important, and now whenever you are away from home you will be at ease knowing your house is protected. This page will walk you through the installation and setup for your new system.

install/set up

Help Center Article

 • SS2 System

What do the lights on my Original SimpliSafe Base Station mean?
Your Base Station is programmed with a set of lights that correspond to varying system statuses. Learn more here.

settings

product specifications/manuals

Help Center Article

 • SS2 System

Why am I not receiving push notifications for my Original SimpliSafe on my smartphone?
Ensure that push notifications are enabled on the SimpliSafe app and within your device settings with these steps.

app configurations

Help Center Article

 • SS2 System