SimpliSafe® System & Wi-Fi Requirements
What you need to know when setting up your system and connecting it to Wi-Fi
Read MoreRunning into issues during setup? We can help! Learn more about some common setup issues and how to solve them here.

SimpliSafe® System & Wi-Fi Requirements
What you need to know when setting up your system and connecting it to Wi-Fi
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No White Light During Initial Base Station Setup
Your Base Station should have a white light during setup
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Can't Connect Camera to Wi-Fi During Setup
Learn more about your camera’s connection and troubleshooting it here
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Understanding and Preventing False Alarms
Regular system maintenance can help prevent false alarms
Read MoreMotion Sensor Gen 2 False Alarms
What Does "Invalid Base Station Serial" Mean?
How to Reset Your Smart Alarm Wireless Indoor Security Camera
How to Find the Serial Number for Your SimpliSafe® Device or Camera
Why is my Base Station Pulsing Red?
Key Fob Not Responding To Button Presses
Entry Sensor Not Responding
How to Reset the Wireless Outdoor Security Camera
How To Test Your System
What is the Trouble Signal (three-tone warning sound), and how do I resolve it?
Motion Sensor Gen 2 Not Responding
Wireless Outdoor Security Camera Flashing Yellow During Setup
Can't Connect Base Station to Wi-Fi During Setup
Low Battery Warning for Motion Sensor Gen 2
What is the Constant Yellow Light on the Smoke Detector?
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