‎Installation Troubleshooting | SimpliSafe Support Home
Skip to main content

Featured Articles

How to Set Up Arming Reminders
How can I see my Payment and Billing History?
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How do I Activate Monitoring?
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Dark Mode for the SimpliSafe® Mobile App
What Does “Push Notifications are Disabled” or “Communication Unsuccessful” Mean?
Outdoor Camera Mount Feels Loose or Not Sturdy
Can SimpliCam Wired Indoor Camera Be Moved After Installing It?
Biometric Authentication for SimpliSafe® Accounts
How Does the Entry Sensor Respond During an Alarm
What does the signal strength next to my camera in the app indicate?
SimpliSafe® Excess Payback
App Error: Internet Not Found
What Does "Invalid Base Station Serial" Mean?
My Video Doorbell Pro Won't Connect to Wi-Fi During Setup
How to Rename a SimpliSafe® Sensor
How Does the Alarm Trigger for the Smart Alarm Wireless Indoor Security Camera?
My privacy shutter isn’t responding correctly.
Maximise the Battery Life of your Smart Alarm Wireless Indoor Security Camera
Why Can't I See All of My System Locations in the Mobile App?
Motion Sensor Gen 1 Offline
How to Improve Upload Speed?
What are the Wi-Fi upload speed requirements?
How to Reset Your Smart Alarm Wireless Indoor Security Camera
Panic Button Not Responding
Glassbreak Sensor Offline
How to add the SimpliSafe® widget to your Smart Phone
How does the Privacy Shutter work for Smart Alarm Wireless Indoor Security Camera?
Where can I purchase additional yard signs, sensors, and other accessories?
Multi-Factor Authentication (MFA) for SimpliSafe® Accounts
Testing the Smoke Detector
How To Replace Water Sensor Battery
Maximising Battery Life of the Wireless Outdoor Security Camera
App Error: Your connection is not private
What is Practice Mode?
Setting Up A New PIN
How many devices can I connect to the Base Station?