‎Installation Troubleshooting | SimpliSafe Support Home

Featured Articles

How to Set Up Arming Reminders
What is the Difference Between Home Mode and Away Mode?
How To Find or Change Your Safe Word
How can I see my Payment and Billing History?
How do I Activate Monitoring?
Alarm Texts for your SimpliSafe® System
When is my bill due, and can I change the due date?
Updating Your Primary and Secondary Monitoring Contacts
Can SimpliCam® Wired Indoor Camera Be Moved After Installing It?
Post Alarm Follow Up Communication
What Are the Business Features Included in the SimpliSafe® Mobile App?
Original SimpliSafe® Glassbreak Sensor Installation Guide
Biometric Authentication for SimpliSafe® Accounts
SimpliSafe® Beta
Multi-Camera Live Streams Beta for Businesses
Enrolling Cameras Into SimpliSafe® Active Guard Outdoor Protection
Why Can’t I Initiate a Live Stream of my Video Doorbell From the SimpliSafe® App?
Can't Initiate Live Stream From Within the SimpliSafe® App
How to Improve Upload Speed?
Dark Mode for the SimpliSafe® Mobile App
My privacy shutter isn’t responding correctly
Original SimpliSafe® Wireless Siren Installation Guide
Smart Lock Series 2 Settings & Customizations
What are the Packages Offered for SimpliSafe® Security Systems?
How to Find the MAC Address of a SimpliSafe® Device
What is a Cross Zone Jurisdiction for Monitoring Permits?
Glassbreak Sensor Offline
Original SimpliSafe® Motion Sensor Installation Guide
What Does "Invalid Base Station Serial" Mean?
Outdoor Camera is not Recording
Outdoor Security Camera Series 2 Flashing Yellow During Setup
How do I Re-Enter Practice Mode?
How to Recharge the Battery in the Smart Alarm Wireless Indoor Security Camera
Incomplete Recordings for Cameras
Why Can't I Use the SimpliSafe® Mobile App to Turn Off Life Safety Alarms?
What Is The Red Button On The Top Of The Keypad?
2-Step Verification for SimpliSafe® Accounts
Camera Motion Detection by System Arming State
Does the Smart Lock use the same PIN as my Keypad?
Preventing False Alarms From the Smoke & Carbon Monoxide Detector