‎My doorbell won’t connect to Wi-Fi | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

My doorbell won’t connect to Wi-Fi


If the camera is unable to connect to the Wi-Fi, the status light should be blinking red.  If it is blinking a different color, please check the status light table here

If it is not blinking at all, check that the mounting plate has good contact with the gold pins on the doorbell. Make sure the mounting plate isn't too tight that it is bending, preventing good contact with the gold pins. If something looks off or your not sure the Video Doorbell is installed correctly check out our installation guide for help!

If your status light is blinking red, please make sure that your wireless router is plugged in and within the range of the camera recommended by the manufacturer of your router.  In addition, please make sure that the Wi-Fi network is transmitting over 2.4ghz and not only 5ghz. If this problem continues, please contact customer support.