‎Updating Your Smart Lock | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

Updating Your Smart Lock


SimpliSafe is always working to improve our products and enhance security by releasing updated firmware and software for both system-wide and device-specific improvements. 

If your SimpliSafe Smart Lock receives an update, please use the steps below to update the firmware on it.

Use the guided flow below to update your Smart Lock​