My camera won’t connect to Wi-Fi
Generally, your camera will not be able to connect to Wi-Fi for the following reasons:
Your Wi-Fi network broadcasts at 5GHz
SimpliSafe® devices can only connect to 2.4GHz networks
Most 5GHz routers will allow you to create a Guest Network that broadcasts at 2.4GHz. For more information, we recommend reaching out to your internet service provider.
The camera is dosconnected from power
The camera is unable to read the QR code
Your camera is updating
Your Wi-Fi network is down
Your camera has incorrect Wi-Fi credentials
Your camera is too far away from the Wi-Fi router to receive a signal
Read on to learn how you can determine which of the reasons above is causing your issue and how to resolve it.
Camera Is Disconnected From Power
If there are no lights flashing on the camera, this means that it is disconnected from power. To resolve this, make sure your camera is properly connected:
Between the outlet and power adapter
Between the USB and the power adapter
Between the back of the camera and the micro-USB
Camera Is Unable to Read the QR Code
If your camera has a flashing white light after scanning the QR code, it cannot read the code that allows it to connect to your Wi-Fi. During set up mode, the camera waits to read a QR code which tells it your Wi-Fi name and password. The camera light will change to a solid white light when the QR code has been successfully read.
If your camera has trouble reading the QR code, you can find the steps to correct the issue in the Why Won’t My QR Code Scan article.
Camera Is Updating
When a camera’s light is solid yellow, this means that it is updating its firmware. This should take less than 10 minutes, and your camera will not be functional during this time. Once the update is complete, your camera will function normally again.
If your camera is not updating correctly, please contact our Support team.
If Your Camera Will Not Connect to Wi-Fi During Initial Setup
HAVING TROUBLE CONNECTING TO WI-FI?
Pinpoint and fix network connectivity issues to improve your SimpliSafe® experience with the RouteThis Helps app.
TO GET STARTED:
1. Download the RouteThis Helps app
2. Open the app and enter the code SAFE
3. Stand next to your SimpliSafe® device and run a network scan
4. Follow the instructions in the app to improve your network and get connected to your SimpliSafe® devices
If Your Camera Will Not Connect After Its Setup
If your camera had previously been set up but is now failing to connect to your Wi-Fi network, the Connection Check tool in the SimpliSafe® mobile app will tell you if there are any issues between your network and camera.
How to Run a Connection Check:
Open the SimpliSafe® mobile app
Tap on the Cameras tab on the bottom of the screen
Select the gear icon in the upper right corner
Choose your camera
Select Connection Check and follow the on-screen instructions to test your signal strength and upload speeds
Using your results, you can improve your camera’s connection with the tips below.
Camera Wi-Fi Requirements:
Signal strength should be above -55dBm. A lower number means a weaker connection between your camera and Wi-Fi router
If you have a low signal strength, try troubleshooting your Wi-Fi network
Upload speeds need to be above 2Mbps
If your upload speed is below 2Mbps, you may need to contact your internet service provider to upgrade your internet package.
If your upload speed is exactly 2Mbps, you should take these steps to improve your upload speed.