‎Gen 3 SimpliSafe Overview | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

Gen 3 SimpliSafe Overview

 Updated 

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A powerful home security system built for the unexpected

The Gen 3 SimpliSafe is our upgraded DIY security system, with new features added to provide homeowners with peace of mind. This third-generation of our security system is Wi-Fi compatible, has more than double the components of the Original SimpliSafe, and can send signals up to 800 feet away from the Base Station. The revamped design of our latest SimpliSafe system makes it easier to blend in with your home. We are consistently providing updates to ensure your system is always prepared. 

With a cellular connection to our monitoring center and 24-hour backup batteries, our latest SimpliSafe ensures you’re always protected, even if you lose power. You can also connect your system to Wi-Fi as a supplementary second communication channel. This Wi-Fi connection will allow you to manually update your Base Station and Keypad when updates are available.

24/7 Professional Monitoring

We strongly recommend that you subscribe your system to professional monitoring. SimpliSafe has six monitoring centers around the nation that are open 24 hours a day, 365 days a year—so you can be confident whether you are at work or going to sleep that your home is protected. With interactive professional monitoring, you can choose to be notified immediately via email, text message, and smartphone push notifications for any events your system detects.

Still uncertain about professional monitoring? Check out the top reasons you should get it to ensure you're home is as protected as possible. If you have not activated your system, please visit this link. 

A range of settings to personalize your system

You can change your system-wide and device settings through your Keypad’s menu. Interactive Plan users can also control their system through the SimpliSafe mobile app. Settings range from the type and frequency of notifications you receive, alert volume, device sensitivity, and more!

If you have already purchased our latest SimpliSafe please visit this page for help installing your system. Once installed, you can use your Keypad to test your system. After your system has completed test mode, you will be able to subscribe your system to professional monitoring. 

For troubleshooting, you can look through our FAQs in the menu on the left or top of this page. Otherwise, you can use the search bar at the top of this page. If you are unable to find your answer, please contact support—we’ll be happy to help!