How do I replace my Base Station’s batteries?
Does your Keypad look like the one pictured to the left? Then you're in the right place! You've got the Gen 3 SimpliSafe system. If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. Click here to view the article about the Original SimpliSafe. If you're not certain which system you have, you can tell the difference here.
You will likely never need to replace your Base Station's batteries as they are rechargeable and meant to last.
However, if you need to replace your Base Station’s batteries for any reason, please call us to receive replacement batteries. The batteries in the Base Station are Nickel Metal Hydride (NiMH) rechargeable batteries. Regular alkaline batteries should never be inserted into the Base Station as they may damage the device.
Replacing The Base Station Batteries
Once you have acquired the necessary Nickel Metal Hydride (NiMH) rechargeable batteries, you can follow the steps below to replace them:
Ensure your system is disarmed
Unplug your Base Station
Use a Philips head screwdriver to remove the battery cover on the bottom of the Base Station
Remove the old batteries
Insert the new Nickel Metal Hydride (NiMH) rechargeable batteries
Screw the battery cover back onto the bottom of the Base Station
Plug your Base Station back into power
For help changing the batteries in your other devices, please see this article.